A Cleveland limousine company was accused by multiple couples who submitted their complaints to the Greater Cleveland Better Business Bureau alleging that the limo company after taking their money never picked them up on their wedding days.
Aqua Limo with its listed address in Cleveland had left a couple during their October 2015 wedding along with their entire wedding party stranded at the altar, says one complaint.
Also several other brides and grooms were then forced to pay arranging for two sets of limousines when Aqua did not respond to their calls.
The recent complaint was from a couple married on Sept., 2016, Chad and Erica Novak. The couple and their Maid of Honor, Krista Osborne had paid $1200 to reserve three vehicles for the bachelor-bachelorette parties and wedding day. But once the deposits were collected, Aqua stopped responding to their calls and emails, said Osborne. The owner’s number was out of service as we were unable to contact him, she said.
They then tried to find a new transportation. No refund on any of their deposited money was ever received. Chad Novak said that he was upset and confused especially when it happened on a big day like this. Their complaint was one out of 19 against Aqua from the past three years.
Sue McConnell, Greater Cleveland Better Business Bureau President and CEO said, Aqua was earlier responsive, but has now left the last seven complaints unanswered. McConnell said, the company is not even replying us on the customer complaints received, adding that they have given Aqua an F rating on the BBB scale.
Osborne and Krista said that they’ve were running around approaching different company contacts hoping to claim their deposits. Also they are trying to warn prospective clients about their experience.
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